Terms of Service — skathi.ai

1.1. skathi.ai is operated by Skathi AI, Dariusz Kabsch. Email: daras@skathi.ai.

1.2. The Service enables YouTube channel management, AI-assisted comment generation, and video analytics.

1.3. By using the Service, you agree to these Terms of Service.

2.1. Registration requires a valid email address and is free.

2.2. You agree to provide accurate information when signing up.

2.3. You are responsible for the security of your account credentials.

3.1. The Service offers three plans: Free ($0/mo), PRO ($13/mo), and AGENCY ($99/mo).

3.2. Payments are processed by Stripe Inc. Your card details are never stored by us.

3.3. Subscriptions renew automatically each month. You can cancel anytime via Profile → Manage subscription.

3.4. After cancellation, you retain access to paid features until the end of the current billing period.

4.1. Each plan includes a monthly AI credit allowance: Free (10), PRO (100), AGENCY (800).

4.2. Unused credits do not roll over to the next billing period.

4.3. AI-generated content is provided as suggestions — you are responsible for any content you publish.

5.1. We do not guarantee growth in views, subscribers, or engagement on your YouTube channel.

5.2. We are not liable for changes to the YouTube API that affect service functionality.

6.1. You may request account deletion by emailing daras@skathi.ai or using the delete function in your Profile.

6.2. Account deletion is permanent and irreversible.

7.1. Skathi AI reserves the right to update these Terms. Users will be notified of material changes by email.

8.1. Support channels:

• In-App AI Helper (Skathi Helper) — Available 24/7 in the bottom-right corner. Provides instant answers based on documentation.

• Knowledge Base — Available at skathi.ai/help. Self-service documentation covering most common questions.

• Support Tickets — Submit via the in-app Help menu (?) or directly at support@skathi.ai.

8.2. Response Time SLA (Monday–Friday, 9am–6pm UTC):

• Critical (billing failures, account access issues): within 4 business hours

• High (bugs blocking core functionality): within 12 business hours

• Normal (general questions, configuration): within 24 business hours

• Low (feature requests, feedback): within 48 business hours

8.3. Support limitations: Skathi support does not cover issues caused by third-party services (YouTube API outages, Stripe issues), user errors unrelated to product defects, or custom development work. For YouTube API issues, check status.cloud.google.com.

Email: daras@skathi.ai

Support: support@skathi.ai

Website: skathi.ai